Acts as the final point of escalation and resolution for technical support. Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues. Provides support via telephone, written correspondence, and electronic media. May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers. May research technical documents and feature lists.
* Internet information server or internet information service administrators, installed, troubleshooting experience, FTP Service in ISS, but must want to be in a support role
* Technical support experience
* ******* discuss knowledgably with customers (******* Core is ok too)
* 2-3 years of Support Engineer experience
* C# experience
* Azure/Bot experience preferred
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